Our refund and return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed, please still contact us if your item arrived damaged, defective, or incorrect.
Our merchandise is printed to order, and the net proceeds from sales are intended to support Ski Canada. Please check the size guide and product details before ordering. If you have a question, we’re happy to help.
Returns
If an item isn’t right for you, email info@ruckusdeluxe.com within 30 days of delivery with your order number. For a change of mind or sizing return, the item must be unworn, unwashed, and in the same condition you received it, with its original tags or packaging where practical.
Please contact us before sending an item back so we can provide return instructions. For change of mind or sizing returns, you are responsible for return shipping.
Because items are printed to order, we don’t hold stock for direct exchanges. If you would like a different size or design, please place a new order.
Damaged, defective, or incorrect items
If there’s a problem with your order, email us with your order number and a photo of the item if possible. We’ll work with you to arrange a refund or a replacement. If we ask you to return the item, we’ll cover the return shipping.
Refunds
Once we’ve approved a return and received the item, we’ll refund the item price and applicable taxes to your original payment method. For change of mind or sizing returns, the original shipping charge is generally nonrefundable. If your item arrived damaged, defective, or incorrect, we’ll also refund applicable shipping charges when a refund is the agreed solution.
Refunds may take a few business days to appear, depending on your payment provider.
Questions? Email info@ruckusdeluxe.com and we’ll be happy to help.